Now, domain experts no longer have to master complex coding syntax to turn their ideas into workflows, processes, or service steps. They can finally build the systems they know best. And the IT service organizations that understand this first will deliver experiences their competitors can’t match.
Want an onboarding sequence with provisioning, equipment, training, and approvals? Just describe it. The AI agent maps the flow, identifies the dependencies, pulls in the right steps, and assembles the workflow. Want to assess incidents faster? Simply tell the AI agent the conditions. The agent reads employee messages, extracts context, spots patterns, matches related incidents, and sets up the next steps automatically.
I know what you’re thinking: “Oh, look, another tech exec showing how AI is going to replace jobs.” Let me be clear: Developers don’t disappear in this world. They just stop getting pulled into repetitive maintenance work and shift their focus to higher impact areas like architecture, design and solving real problems—which is the work that actually needs a human developer and further innovation.
