“These organizations shouldn’t just see this change as a hosting decision shift; it signals a long-term operating model change,” noted Manish Jain, a principal research director at Info-Tech Research Group. It’s not customers choosing the cloud, he said, “It’s about vendors taking alternatives off the table.”
Not an overnight shift, but a fundamental one
With this move, customers will have quicker access to new features and AI-powered capabilities, such as the first ERP AI agent with outcomes-based pricing, as well as a “a modern, resilient platform” that reduces IT burden and operational risk, Epicor said.
Customers using on-premises versions of Kinetic, Prophet 21, and BisTrack will continue to receive support, the company noted, but final releases will roll out between 2026 and 2028, based on platform. Enterprises will then transition into ‘active support’ until 2029 at the latest, and ‘sustaining support’ will begin as early as 2027.
