On January 22, 2026, The Department of Administrative Reforms and Public Grievances (DARPG), under the Ministry of Personnel, Public Grievances & Pensions (MoPPG&P), Government of India (GoI), released the 32nd edition of the National electronic (e)-Governance Service Delivery Assessment (NeSDA)- Way Forward Monthly Report, covering the progress up to December 2025.
Exam Hints:
- What? 32nd NeSDA – Way Forward Monthly Report released
- Who? DARPG, MoPPG&P
- E-services: 24,090 (total services)
- Largest share: 8,656 services (Local Governance & Utility Services sector)
- Unified Service Portals: 22 States and UTs (100 % services), 4 States and UTs (90% services)
- Best Practices: NDLI & CGHS
- Parameters: AAKLAN assessment parameters
About NeSDA Way Forward Monthly Reports:
Overview: The report, published by DARPG, tracks progress, identifies gaps and bottlenecks, highlights best practices, and supports States and Union Territories (UTs) in enhancing public service delivery through digital platforms.
- The services include licenses, certificates, payments, utility services, etc.
Data Source: The reports are based on data uploaded to the NeSDA- Way Forward dashboard.
Highlights of the 32nd NeSDA Way Forward Monthly Report:
E-Services: As of December 2025, a total of 24,090 e-services are provided across States and UTs, with the largest share of 8,656 services in the Local Governance & Utility Services sector. 156 new services were added in November 2025.
Saturation of Mandatory e-Services: 22 States and UTs achieved over 90% saturation of 59 mandatory e-services, namely Andaman & Nicobar Islands, Andhra Pradesh (AP), Chandigarh, Chhattisgarh, Gujarat, Haryana, Himachal Pradesh (HP), Jharkhand, Jammu & Kashmir (J&K), and Karnataka.
- It also includes Kerala, Madhya Pradesh (MP), Maharashtra, Meghalaya, Punjab, Rajasthan, Tamil Nadu (TN), Telangana, Tripura, Uttar Pradesh (UP), Uttarakhand, and West Bengal (WB).
Unified Service Portals:
100% Services: Portals such as Sewa Setu (Assam), electronic Unified, Integrated, Accessible and Transparent (e-UNNAT) (Jammu & Kashmir, J&K), Seva Sindhu (Karnataka), Odisha One (Odisha), MP e-Service (MP), Apuni Sarkar (Uttarakhand), and e-Sevanam (Kerala) provide 100% of services.
90% Services: Portals such as e-District Chandigarh (Chandigarh), e-District Delhi (Delhi), Saral Haryana (Haryana), and e-Mitra (Rajasthan) provide 90% of the services.
Best Practices: The report highlights the National Digital Library of India (NDLI) and the Central Government Health Scheme (CGHS) as best-practice Central Government portals.
- It highlights Puducherry and Guwahati Municipality Portals as examples of city-level digital platforms that are enhancing citizen interaction and service delivery.
Assessment Parameters: The report presents key insights based on five AAKLAN assessment parameters for evaluating State and UT Unified Service Portals, focusing on service delivery quality, accessibility, and overall citizen experience.
About the Ministry of Ministry of Personnel, Public Grievances & Pensions (MoPPG&P):
Minister of State (MoS) Independent Charge (IC) – Dr. Jitendra Singh (Constituency – Udhampur, Jammu and Kashmir, J&K)
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